Information we collect
We collect information you provide directly — such as your name, contact details, household and financial information, debt details and any documents you choose to upload — as well as basic technical information needed to operate the website securely.
How we use information
We use your information to review your request for assistance, communicate with you, comply with legal obligations and improve our services. We do not sell your personal information.
Sensitive information
Our standard application does not collect Social Security numbers, online banking credentials or complete payment-card details.
Security
Information is transmitted over encrypted connections and access to applicant records is restricted to authorized personnel.
Your choices
You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements, by contacting us.